Frequently Asked Questions

  • Check out our services here.

  • Absolutely. Our offerings and services are able to be customized as needed.

  • All services are available within the United States and territories. Services such as lessons are virtual unless otherwise noted. 

  • As early as possible. For lessons, no later than 48 hour notice is greatly appreciated.

  • Please allow up to 7-10 business days. Contact admin@ericdtoliver.com for any further assistance.

  • Only within the United States and territories.

  • Content turnaround time varies based on event scale and artist schedules, typically ranging from 4 to 8 weeks. This ensures high-quality content. Specific turnaround times can be provided upon request for your event or project (may be subject to fees).

  • Yes. Travel and accommodations will be discussed during initial consultation.

  • If products arrive damaged or defective, you can request a replacement or refund within 30 days of delivery.
    If you haven’t received your order, report your problem using the contact page. Claims regarding orders that haven’t been received must be submitted within 30 days after the expected delivery date.
    To report your problem, please use the contact form below. Attach photos of the product received and a description of the issue.

  • You can’t modify an order once it’s placed. Our products are made to order and produced right after the order is placed to ensure faster delivery. If you’ve changed your mind about the purchase, you can request to cancel your order using the form below. If production hasn’t started yet, we’ll be able to cancel your order.

  • We accept returns within 30 days of delivery. Items must be unused, unworn, and in their original packaging. Please note that return shipping costs are the responsibility of the customer unless the item received was defective or incorrect.

  • Once your order ships, you'll receive a confirmation email with your tracking number. You can also log into your account on our website to view your order status.

  • We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Shop Pay, Google Pay, and Apple Pay.

  • Please refer to our size guide under each product listing for detailed measurements. If you're between sizes, we recommend sizing up.